FAQs

Frequently Asked Questions (FAQs) – Urban Walk

1. How can I place an order?

You can place your order directly on our website: www.urbanwalk.pk
Just select your desired product, add it to the cart, checkout, and your order will be delivered to your doorstep.

2. How do I confirm my order?

You’ll receive an email, SMS, and WhatsApp message after placing your order.
Please tap "Confirm" on WhatsApp to verify. If you don’t receive a confirmation, contact us at (032) 799-66888 or support@urbanwalk.pk.

3. When will I receive my order?

Orders are typically delivered within 3–5 working days in major cities. Delivery time may vary for remote areas.

4. How do I track my order?

After your order is shipped, you’ll receive a Tracking ID via SMS/WhatsApp. Use it to monitor your order’s delivery status.

5. What payment methods are accepted?

We accept the following:

Cash on Delivery (COD)
Bank Transfer
Credit & Debit Cards (Visa/Master)

6. Can I return or exchange my product?

Yes, we offer hassle-free returns and exchanges within 7 days of delivery if the item is unused and in original condition.

7. Can I make changes to an order after placing it?

Yes, but only before it's shipped. Contact our support at (032) 799-66888 as soon as possible.

8. What if I received the wrong or damaged item?

We deeply regret the inconvenience. Contact us immediately with your Order ID, and we’ll arrange a return or exchange right away.

9. Is my product reserved once it's in the cart?

No. Items are not reserved until the checkout is completed. To avoid missing out, please place your order promptly.

10. What are your customer service hours?

Our support team is available:
Monday to Saturday, 10:00 AM – 6:00 PM