Refund Policy

At Urban Walk, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by a valid proof of purchase (order number, invoice, etc.)

The following items are not eligible for return:

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, a refund will be issued to your original method of payment.
Refunds may take 5–7 business days to appear in your bank account, depending on your card issuer’s policies.

If you received a defective or wrong item, we are happy to offer an exchange free of charge.

Customers are responsible for return shipping costs, unless the return is due to an error on our part (defective or wrong item).
Shipping costs are non-refundable.

To initiate a return or request a refund, please contact us at:
📧 support@urbanwalk.pk
📞0327-9966888